Elite Timepieces stands behind our online appraisals and elite customer service with a full satisfaction guarantee.

If you are not satisfied with our customer service in regard to your online watch appraisal just let us know within 14 days and we will offer you a complete refund.*

*Disagreeing with our opinion of the item or the appraised value of the item in question is not grounds for a refund under this satisfaction guarantee. We will not refund appraisal fees based on insurance company acceptance or if the watch is deemed to be a counterfeit.  We will not refund appraisal fees for cancelled orders unless you cancel your order within 12 hours of placing your order.